RIB MC² Technical Support
RIB MC² is dedicated to providing unparalleled customer support to help customers achieve success in using the family of RIB MC² products to produce the most accurate and timely estimates and bids for construction projects. Through a current Maintenance Agreement, RIB MC² experienced support staff can help you in all aspects of RIB MC² software.
RIB MC² technical support personnel are highly trained professionals committed to superior service and customer satisfaction. Our support personnel go through extensive testing and training to solidify their customer service skills. RIB MC²'s technical support personnel help customers with detailed questions relating to RIB MC² software and the operating systems in which they run. For personalized assistance, RIB MC² technical support personnel are available to answer your questions about ICE by calling our Support Hot Line at (800) 225-5622.
• Support personnel are available between the hours of 7:00 a.m. and 5:00 p.m. Central Time, Monday through Friday.
Maintenance Agreement
Make sure your company maintains its competitive advantage with the latest innovations and support from RIB MC² by purchasing a Maintenance Agreement. The RIB MC² Maintenance Agreement provides your estimating department with the latest RIB MC² software enhancements and upgrades. You will also receive unlimited toll-free telephone access to our Support Department.
The Support Department will:
- Provide answers to questions about the installation of your software and how to use it
- Provide access to Knowledge Base support experts who will help you maximize your use of Assemblies, Construction Systems, and Estimating Wizards as well as show you how to customize them for your unique needs.
- Provide computer support to insure RIB MC² software functions properly in your Windows environment and across your network.
Online Support
In addition to our excellent telephone support, RIB MC² customers under a current Maintenance Agreement receive access to our support web site - ICEline - 24 hours a day, 7 days a week. The purpose of this private sites is to enhance the support services we provide to our customers. We've provided a number of resources here to help you resolve problems, report issues, and suggest improvements to our products and services. RIB MC² also provides updates and user tips on ICEline.
By keeping your maintenance current, you will be eligible for special discounts on new products and savings on ICE Conference registration fees.
RIB MC² is committed to helping you increase your success with our software through maintenance agreements. Maintenance Agreements are available to continue support for subsequent years. If you would like more information regarding RIBMC²'s support services please call (800) 225-5622.
At RIB MC², we want our Customers to have complete and easy access to our Support Personnel. Customers can use this form to request support for RIB MC² software. Please be as detailed as possible with your description of the problem you are experiencing. This online request will go directly into our Support Inbox, and a Support Technician will contact you as soon as possible to discuss and solve your problem.
*You must have a current RIB MC² License Agreement or Maintenance Agreement to receive Technical Support
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