Support

MC² is dedicated to providing unparalleled customer support to help customers achieve success in using the family of MC² products to produce the most accurate and timely estimates and bids for construction projects. Through a current Maintenance Agreement, MC² experienced support staff can help you in all aspects of MC² software.

MC² technical support personnel are highly trained professionals committed to superior service and customer satisfaction. Our support personnel go through extensive testing and training to solidify their customer service skills. MC²'s technical support personnel help customers with detailed questions relating to MC² software and the operating systems in which they run. For personalized assistance, MC² technical support personnel are available to answer your questions about ICE by calling our Support Hot Line at (800) 225-5622.

• For ICE, support personnel are available between the hours of 7:00 a.m. and 5:00 p.m. Central Time, Monday through Friday.

In addition to our excellent telephone support, MC² customers under a current Maintenance Agreement receive access to our support web site - ICEline - 24 hours a day, 7 days a week. The purpose of this private sites is to enhance the support services we provide to our customers. We've provided a number of resources here to help you resolve problems, report issues, and suggest improvements to our products and services. MC² also provides updates and user tips on ICEline.

The MC² License Agreement provides a warranty support period, which includes software updates, technical newsletters, access to ICEline and telephone hotline support. Upon expiration of this warranty period, Maintenance Agreements are available to continue support for subsequent years. If you would like more information regarding MC²'s support services please call (800) 225-5622.