Support
MC² is dedicated to providing unparalleled customer support to help customers
achieve success in using the family of MC² products to produce the most
accurate and timely estimates and bids for construction projects. Through
a current Maintenance Agreement, MC² experienced support staff can help
you in all aspects of MC² software.
MC² technical
support personnel are highly trained professionals committed to superior
service and customer satisfaction. Our support
personnel go through extensive testing and training to solidify their
customer service skills. MC²'s technical support personnel help customers
with detailed questions relating to MC² software and the operating systems
in which they run. For personalized assistance, MC² technical support
personnel are available to answer your questions about ICE
by calling our Support Hot Line at (800)
225-5622.
For ICE, support personnel are available between the hours
of 7:00 a.m. and 5:00 p.m. Central Time, Monday
through Friday.
In addition
to our excellent telephone support, MC² customers under a current Maintenance
Agreement receive access to our support web site - ICEline - 24 hours a day, 7 days a week. The purpose of this private
sites is to enhance the support services we provide to our customers.
We've provided a number of resources here to help you resolve problems,
report issues, and suggest improvements to our products and services.
MC² also provides updates and user tips on ICEline.
Maintenance Agreements are available to continue support for subsequent
years. If you would like more information regarding MC²'s support services
please call (800) 225-5622. |