Support

MC² is dedicated to providing unparalleled customer support to help customers achieve success in using the family of MC² products to produce the most accurate and timely estimates and bids for construction projects. Through a current Maintenance Agreement, MC² experienced support staff can help you in all aspects of MC² software.

MC² technical support personnel are highly trained professionals committed to superior service and customer satisfaction. Our support personnel go through extensive testing and training to solidify their customer service skills. MC²'s technical support personnel help customers with detailed questions relating to MC² software and the operating systems in which they run. For personalized assistance, MC² technical support personnel are available to answer your questions about ICE by calling our Support Hot Line at (800) 225-5622.

• For ICE, support personnel are available between the hours of 7:00 a.m. and 5:00 p.m. Central Time, Monday through Friday.

In addition to our excellent telephone support, MC² customers under a current Maintenance Agreement receive access to our support web site - ICEline - 24 hours a day, 7 days a week. The purpose of this private sites is to enhance the support services we provide to our customers. We've provided a number of resources here to help you resolve problems, report issues, and suggest improvements to our products and services. MC² also provides updates and user tips on ICEline.

Maintenance Agreements are available to continue support for subsequent years. If you would like more information regarding MC²'s support services please call (800) 225-5622.